Q: Is your produce organic?
A: We are not certified organic but use sustainable growing practices and do not spray our fruit with any harmful insecticides or pesticides.

Q: Is your fruit waxed?
A: No, our fruit is not waxed. It is only brushed to remove any dirt or dust.

Q: How long will my fruit last?
A: All citrus is picked fresh each week and is best consumed within two weeks. To extend the shelf life of your citrus store in a cool, dry area with good ventilation. For maximum shelf life store in the fridge.

Q: How long will my garlic last?
A: Our garlic varieties are harvest in November and early December and if kept in a cool, dry, dark, well ventilated area should store through until late April, early May.

Q: Can I still use my garlic if it has green shoots?
A: Yes, you can still use your garlic if it has green shoots. The garlic still has excellent flavour and nutrition but will slowly continue to lose moisture as its energy is going into producing a shoot. Bon Appetit!

Q: When are oranges in season?
A: There are two main growing seasons in Australia. Navel oranges are harvested from winter through to spring and Valencia oranges are harvested from late spring through to autumn. At Kingfisher Citrus our fruit is always picked fresh for the customer each week, which means we can offer a continuous supply of fresh seasonal oranges year round.

Q: Why do summer oranges have a green tinge?
A: Summer oranges may endure a natural process called “regreening”, where the skin reabsorbs chlorophyll due to rising temperatures and is often referred to as the summer orange’s natural sunscreen.

Q: How long does it take for you to drive to Melbourne for events?
A: Once our produce has been carefully picked, packed and stacked, we load the trucks and embark on a six hour journey to Melbourne and surrounds, to join in the fun of Melbourne events.

Q: Why aren’t you attending Melbourne markets?
A. Our family are embracing a new chapter as Lex and Glenda enter retirement. Whilst we are stepping away from our market stalls in Melbourne, you may see us at a local festival or event.

Q: What festivals and events do you attend?
A. Each year we attend many different events. Long standing favourite festivals include Tinamba Food & Wine Festival, Morwell International Rose Festival and Swan Hill Food & Wine Festival.

Q: What Gippsland markets do you attend?
A. We are excited to attend the Warragul Farmers’ Market and Traralgon Farmers’ Market in the months leading up to Christmas with our artisan preserves, balsamics, gift hampers and more.

Q: What are the opening hours of the Kingfisher Farm Shop in Nambrok?
A. The Kingfisher Farm Shop in Nambrok is open for self-serve, seven days a week, during daylight hours.

Q: Is the Kingfisher Farm Shop Local Delivery Program operating?
A. As we embrace a new chapter for our families and our farms, fresh produce will no longer be stocked at the Kingfisher Farm Shop and therefore our local delivery program will stop.

Q: What is available at the Kingfisher Farm Shop?
A. The Kingfisher Farm Shop is home to our entire artisan collection of raw cold-spun honeys, traditional marmalades and specialty jams, sweet and savoury pickles, saltshakers, infused balsamic vinegars and more.

Q: Why have you stopped selling fruit online?
A. Due to rising operational costs, our family can no longer service online fruit sales but will continue offering our artisan preserves online.

Q: Where do you ship your artisan preserves?
A. We currently ship locally to our Nambrok Farm Shop and broader Melbourne metropolitan and surrounding areas. Soon we will changeover to Australia Post Parcel Post Network and shipping will be opened Australia wide for all artisan preserves.

DELIVERY INFORMATION

At Kingfisher Citrus we strive to provide our customers with a quality product and pleasant shopping experience.
All artisan preserves are now shipped via the Australia Post Parcel Post Network, unless you select Pick Up from the Kingfisher Farm Shop Nambrok.

Our weekly order cycle closes on Sunday at midnight. Orders received prior to Sunday midnight will be prepared and dispatched as soon as possible on either a Tuesday or Thursday of the following week. Pick up from the Kingfisher Farm Shop Nambrok is subject to a three-day lead time so that we have time to prepare your order.

ATL
If you are not home to receive your order, Australia Post will leave your order at your chosen delivery address if there is a safe place to leave.

Tracking
Tracking updates are available through Australia Post https://auspost.com.au/mypost/track/#/search. Alternatively, a link to shipping tracking will be available in the order complete email sent from Kingfisher Citrus.

Lost Orders
In the unusual event where your order does not arrive, please contact us via email info@kingfishercitrus.com.au and we will lodge an inquiry with Australia post to track your lost order, however, Kingfisher Citrus will not be held responsible for any loss or damage resulting from delayed delivery.

Out of Stock Orders
In the unfortunate circumstance where a product is out of stock, we will advise you promptly so that you may consider an alternative product or request a full refund.

Return to Sender Orders
Please note that it is the customer’s obligation to provide a correct delivery address at the time of ordering. Should the address provided be incorrect and the parcel be returned to us, the customer will unfortunately be liable for reshipping charges.

Refund Policy
Kingfisher Citrus take the utmost care in preparing your order, to ensure that all products are of a high standard and dispatched promptly.
Depending on the circumstances, Kingfisher Citrus may either replace the product or provide a full refund if the product is defective.
To be eligible for a replacement or refund, please notify us within 48 hours of delivery, with a valid reason and photographic evidence of any spoilage.
Subject to acceptance by Kingfisher Citrus a purchase replacement or refund will be processed promptly and the customer to dispose of spoiled goods.
Refunds are paid by the same method that you made payment. All refunds are made at the discretion of Kingfisher Citrus.

Please note:

• Shipping charges are non-refundable.
• Please choose carefully because refunds and exchange are not available if you simply change your mind.
• Refund requests must be clearly referenced and include your order number, full name, address and other contact information.

If you have any questions about your order or refund/replacement, please do not hesitate to contact us.