faqs

Q: Is your produce organic?
A: We are not certified organic but use sustainable growing practices and do not spray our fruit with any harmful insecticides or pesticides.

Q: Is your fruit waxed?
A: No, our fruit is not waxed. It is only brushed to remove any dirt or dust.

Q: How long will my fruit last?
A: All citrus is picked fresh each week and is best consumed within two weeks. To extend the shelf life of your citrus store in a cool, dry area with good ventilation. For maximum shelf life store in the fridge.

Q: How long will my garlic last?
A: Our garlic varieties are harvest in November and early December and if kept in a cool, dry, dark, well ventilated area should store through until late April, early May.

Q: Can I still use my garlic if it has green shoots?
A: Yes, you can still use your garlic if it has green shoots. The garlic still has excellent flavour and nutrition but will slowly continue to lose moisture as its energy is going into producing a shoot. Bon Appetit!

Q: When are oranges in season?
A: There are two main growing seasons in Australia. Navel oranges are harvested from winter through to spring and Valencia oranges are harvested from late spring through to autumn. At Kingfisher Citrus our fruit is always picked fresh for the customer each week, which means we can offer a continuous supply of fresh seasonal oranges year round.

Q: Why do summer oranges have a green tinge?
A: Summer oranges may endure a natural process called “regreening”, where the skin reabsorbs chlorophyll due to rising temperatures and is often referred to as the summer orange’s natural sunscreen.

Q: How long does it take for you to drive to Melbourne for markets?
A: Once our produce has been carefully picked, packed and stacked, we load the trucks and embark on a six hour journey to Melbourne and surrounds, to meet our loyal customers at the markets.

DELIVERY INFORMATION

At Kingfisher Citrus we strive to provide our customers with a quality product and pleasant shopping experience.

All fresh produce is picked to order and packed ready for dispatch Tuesday afternoon to ensure prompt delivery and optimal freshness. If wet weather prohibits us from picking, your order may be delayed. We will notify you in these circumstances.

Orders for fresh produce and non-perishable products close midnight Saturdays.

Lost Orders
In the unusual event where your order does not arrive, please contact us via our contact page and we will lodge an enquiry with Couriers Please and endeavour to track your lost order, however, Kingfisher Citrus will not be held responsible for any loss or damage resulting from late postal delivery.

Out of Stock Orders
In the unfortunate circumstance where a product is out of stock, we will advise you promptly so that you may consider an alternative product or request a full refund.

Return to Sender Orders
Please know that it is the customer’s obligation to provide a correct delivery address at the time of ordering. Should the address provided be incorrect and the parcel be returned to us, the customer will unfortunately be liable for reshipping charges.

Refund Policy
Kingfisher Citrus take the utmost care in preparing your order, to ensure that all products are of a high standard and dispatched promptly.
Dependant on the circumstances, Kingfisher Citrus may either replace the product or provide a refund if the product is defective.
To be eligible for a replacement or refund, we kindly ask that you return the product within ten days of the shipment date.
A replacement will be forwarded upon inspection of the returned product, if defective, charges will be refunded to your credit card within thirty days of our receipt of return.

Please note:

  • Shipping charges are non-refundable.
  • All return shipping charges must be prepaid. We cannot accept COD deliveries.
  • Please choose carefully because refunds and exchange are not available if you simply change your mind.
  • Returned orders must be clearly referenced, we ask that you please include your order number, full name, address and other contact information.
  • All products must be returned with at least 80% of the product intact for assessment purposes.

If you have any questions about your order or refund/replacement, please do not hesitate to contact us.